Refund Policy

Dirnex is free to use, with every feature, so you can try all of it before you buy. If a license still turns out to be a mistake, you get your money back.

30 days, no questions asked

You can get a full refund within 30 days of buying a license or a renewal, for any reason. You don’t have to explain why.

How to ask for a refund

Write to support@dirnex.app from the email address you used to buy, or include your order number. You can also ask Paddle, our reseller, at paddle.net.

Paddle sends the money back to the card or account you paid with. It usually arrives within 5 to 10 days, depending on your bank.

After 30 days

After 30 days, purchases are not refunded as a rule. But if something went wrong, such as buying the same license twice by mistake, write to us anyway and we will sort it out.

What happens to the license

A refunded license ends. We mark it as revoked, so it can no longer be sent again or renewed, and you agree to remove it from Dirnex (Settings ▸ License ▸ Remove License). Dirnex keeps working as before, with the reminder.

For a team purchase, you can get a refund for some of the licenses or for all of them.

Chargebacks

Please write to us before you ask your bank for a chargeback; a refund is quicker for everyone. A charged-back license is revoked like a refunded one.

Your legal rights

This policy adds to the rights you have under the law of the country you live in, and never takes them away. The Terms of Use explain the rest of how a license works.